Refund Policy

At Khel Junction, we prioritize transparency and user satisfaction. This Refund Policy outlines the scenarios under which refunds may be considered for transactions made on our platform.

1. General Policy

All payments and transactions, including deposits, withdrawals, and purchases, made on Khel Junction are final and non-refundable. Once a transaction is successfully processed, no cancellations or refunds will be entertained except under specific circumstances detailed below.

2. Exceptions to the Refund Policy

Refunds may be considered only in the following exceptional cases:

• Transaction Failure: If a payment is deducted from your account but the transaction fails, please provide the transaction ID and details to our support team at support@kheljunction.co. Upon verification with our payment gateway, the amount will be refunded to the original payment method or credited to your wallet.
• Unauthorized Transactions: If a transaction occurs on your account without your authorization, you must report it immediately to support@kheljunction.co. After investigating and verifying your claim, we may process a refund.
• Technical Errors: In case of technical errors where you are unable to use purchased game items or funds, please reach out to us with details of the issue. Refunds or equivalent compensations may be provided after verification.

3. Refund Process

To initiate a refund request, email us at support@kheljunction.co with the following information:

• Your username and registered email address
• Transaction ID or payment reference number
• Date and time of the transaction
• Detailed description of the issue

Refund requests will be reviewed within 3-5 business days, and refunds, if approved, will be processed back to the original payment method or credited to your Khel Junction wallet within 7-10 business days, depending on the payment provider.

4. No Refunds for User Errors

Refunds will not be issued in the following cases:

• Deposits made in error or due to a change of mind
• Losses incurred during gameplay or contests
• Accounts banned or terminated due to violations of our Terms and Conditions

5. Disputes

In case of any dispute regarding transactions or refunds, the decision of Khel Junction will be considered final and binding.

6. Policy Updates

Khel Junction reserves the right to update or modify this Refund Policy at its sole discretion. Any changes to the policy will be communicated through our website or mobile application.

7. Contact Us

For any questions or concerns, please reach out to our support team at support@kheljunction.co. We are here to assist you and ensure a smooth gaming experience.